Office Location
Our Vancouver office is located on on the traditional, stolen, and unceded territories of the xʷməθkʷəy̓əm (Musqueam), Səl̓ílwətaʔ (Tsleil-Waututh) and Skwxwú7mesh (Squamish) Nations, also known as Vancouver, British Columbia in the Downtown Vancouver Core.
We are located in the Nelson Square Building at 808 Nelson Street, Vancouver, BC. The building is located on the corner of Nelson and Howe Street, across the street from the BC Supreme Court Building.
GETTING TO OUR OFFICE
During the hours of 7am and 7pm, please enter the building and make your way to the elevators designated for floors 1-18 and make your way up to the 11th floor, unit 1105. Please have a seat in the waiting room and your counsellor will be out shortly to bring you in for your session.
If arriving after 6pm on weekdays or on weekends: The building is not accessible after hours or on weekends; please wait in the lobby and your counsellor will come to get you at your appointment time. Alternatively, you may call your counsellor at the number that was provided to you when booking your initial email or send them an email. As our main phone line is handled by our client care team and they are not available after 5pm on weekdays or on weekends, we encourage you to call the number provided in your first session email and not the main Allura line. The downstairs security will not be able to let you up – please call or email us, or wait for your counsellor in the lobby!
Parking
There is paid parking available in the building accessible via Nelson Street and is open from 7am to 11pm, 7 days a week. There is metre parking along Howe Street between Nelson Street Helmcken Street and surrounding streets (please be aware, however, that there are parking restrictions between 7-10am and 3-6pm). There is no free parking in the building.
PHYSICAL ACCESSIBILITY
We are located in the Nelson Square building which is fully accessible to get into the building; there is a door switch on the front door as well as from the parkade. There is one elevator form the parking to the main ground floor which then must be changed to one of four elevators that come to our office. Our office is located on the 11th floor and is accessible by elevator or stairs.
The front door to our suite is heavy and does not have an accessibility switch. Please let us know if you require support for your session and one of our client care team members or your counsellor would be happy to prepare for your arrival!
There are several area rugs located around the office including in each counselling office.
TRANSIT
The 04/07/14 buses run along Granville Street and are 6 minute walk away from our office; alternatively, the #2 or #44 bus runs along Burrard street and is a 3 minute walk to our office. The Burrard Skytrain Station is a 11-12 minute walk to our office.
There are gendered washrooms located on our office floor marked for “women” and “men”. There is also a universal single stall washroom that is not gendered. There are no support bars on the walls in the gendered washroom; there are support bars on the walls of the universal washroom.
While the universal washroom is marked as accessible, it is not spacious enough to accomodate wheelchairs.
There are codes to access the washrooms; please check the sign in our office for the code.
There are accessible washrooms located on the mezzanine floor – please take the elevator down to the ground floor and switch to the elevator marked for “parking” and go up; hit the MZ button. Once you exit, head down the hall to the left.